Is your FamilyFix Slide Pro base affected?


Your child's safety drives every decision we make at Maxi-Cosi, and in keeping with our deep dedication to you and your family, we want to make you aware of a voluntary recall affecting your product.

During a recent user test conducted as part of our continuous improvement efforts to enhance ease of use, we identified a potential misuse scenario involving a visual indicator on our new Maxi-Cosi FamilyFix base.

We have initiated a voluntary product recall as part of our ongoing commitment to the highest possible standards of child safety, product quality, and ease of use.

Check your product:

Please enter your product model reference (Ref) and manufacturing date (Date) below. You'll find the manufacturing date on the label on the underside of the base at the white label. See examples below:

Full base  Placements on base   SKU-Date

Please add your product model reference below, use only numbers. The reference number should contain 10 digits.
Your Maxi-Cosi FamilyFix Slide Pro base is part of this voluntary recall.

While your product is included in this recall, we want you to know we’ve already taken steps to resolve this quickly for you and your child. We ask that you fill in the form below immediately so we can arrange a replacement for you at no cost.

                                                                                                                                                                 

What to Do Next

Please complete the form below to request your replacement:

Find the serial number (SerialN) on the white sticker: 

 Serial number

We understand that recalls can be concerning, and we are committed to clear, transparent
communication and to supporting families throughout this process.

Why are we issuing this recall?
During a recent user test conducted as part of our continuous improvement efforts to enhance ease of use, we identified a potential misuse scenario involving the visual indicator that confirms the car seat is properly connected to the base.

At Maxi-Cosi, every decision begins and ends with the safety of your child. We hold ourselves to standards that go well beyond regulatory requirements and are committed to acting with transparency, speed, and care—even when a potential misuse, however unlikely, is identified. Although the likelihood of this misuse scenario occurring is low, we are issuing this voluntary recall to uphold our unwavering commitment to the highest possible standards of child safety, product quality, and ease of use.

What is the potential misuse scenario exactly?
A visual indicator on the base may be disrupted if the car seat is not detached in the intend-ed way. If this occurs, the indicator may not function as expected during the following in-stallation. This may mean that although the indicator is green, the car seat could potentially not be properly connected to the base.

Is it safe to continue using my existing FamilyFix Slide Pro Base?
While waiting for your replacement base, it is possible to continue to use the compatible car seats safely by:
a) Manually double checking the attachment at both the front and back of the car seat to ensure it is properly secured to the base at each installation, rather than relying solely on the visual indicator. The handle at the front of the base can be re-released to reset the attachment if necessary. 
b) Install their Coral Slide Pro or Pebble Slide Pro using the vehicle’s seat belt. 

Have there been any injuries, incidents, or consumer complaints reported?
No. At Maxi-Cosi, child safety drives every decision we make. In line with this commitment, we have initiated this voluntary recall out of an abundance of caution.

What is the level of risk?
The scope is limited solely to the indicator’s ability to accurately reflect lock status in these specific situations. The integrity of the base and its locking system remain intact when used and checked correctly.
Importantly, this potential misuse:
• Does not prevent the car seat from being correctly and securely attached to the base if the connection is reset
• Does not affect the underlying locking mechanism, which continues to function as designed
• Does not occur in all cases

Can you confirm the issue has been resolved?
Yes. A permanent design improvement to prevent this indicator-related misuse has been identified and is already implemented in all future production. Existing stock is being re-worked to incorporate this update.

Will Maxi-Cosi replace my base?
Yes. All affected customers will receive a replacement at no cost. We are committed to making this process quick and simple. Once you contact us, we will arrange for your re-placement base to be sent as soon as possible.

How long will it take to receive my replacement base?
You should expect to receive your replacement base within 3-5 business days of the submission of your request.

I have more questions. Who can I contact for support?
Please find our full FAQ here, or reach out to our Customer Care team for further assistance. Supporting you throughout this process is our top priority, and we are here to help. Via email: eu-consumercare@maxi-cosi.com We are sorry for any inconvenience this may cause, and we remain committed to being by your side every step of the way.

Your Maxi-Cosi base is not part of this recall.

You may continue using your product as intended, with confidence in its safety and performance.

At Maxi-Cosi, every product is designed and tested to meet the highest standards of safety, quality, and ease of use. This check confirms that your base meets those standards.

We remain committed to continuous improvement and to supporting you with products you can rely on every day.

Thank you for placing your trust in Maxi-Cosi.

Contact Information