Frequently Asked Question
We understand you may have questions about the voluntary recall of the FamilyFix Slide Pro base, and we are here to support you with the information you need.
Why are we issuing this voluntary recall?
During a recent user test conducted as part of our continuous improvement efforts to enhance ease of use, we identified a potential misuse scenario involving the visual indicator that confirms the car seat is properly connected to the base.
At Maxi-Cosi, every decision begins and ends with the safety of your child. We hold ourselves to standards that go well beyond regulatory requirements and are committed to acting with transparency, speed, and care—even when a potential misuse, however unlikely, is identified. Although the likelihood of this misuse scenario occurring is low, we are issuing this voluntary recall to uphold our unwavering commitment to the highest possible standards of child safety, product quality, and ease of use.
Have there been any injuries, incidents, or consumer complaints reported?
No. At Maxi-Cosi, child safety drives every decision we make. In line with this commitment, we have initiated this voluntary recall out of an abundance of caution.
What product is affected by this voluntary recall?
This voluntary recall pertains to our Maxi-Cosi FamilyFix Slide Pro base produced between September 6, 2025 and March 24, 2026. Other models are not affected.
How do I know if my base is included in this voluntary recall?
Please check if your base is affected using our online tool:
https://www.maxi-cosi.ie/c/check-your-product
Or contacting us by phone:
8081890522
My base is included in the voluntary recall. What should I do?
We ask that you contact us immediately so we can arrange a replacement for you at no cost:
https://www.maxi-cosi.ie/c/check-your-product
Phone number: 8081890522
E-mail: eu-consumercare@maxi-cosi.com
While waiting for your replacement base, it is possible to continue to use the base and compatible car seats safely by:
- Manually double checking the attachment at both the front and back of the car seat to ensure it is properly secured to the base at each installation, rather than relying solely on the visual indicator. The handle at the front of the base can be re-released to reset the attachment if necessary. Quick guide
- Installing your Coral Slide Pro or Pebble Slide Pro using the vehicle’s seat belt.
Quick guide belt installation:
Coral Slide Pro
Pebble Slide Pro
What is the potential misuse scenario exactly?
A visual indicator on the base may be disrupted if the car seat is not detached in the intended way. If this occurs, the indicator may not function as expected during the following installation. This may mean that although the indicator is green, the car seat could potentially not be properly connected to the base.
What is the level of risk?
The scope is limited solely to the indicator’s ability to accurately reflect lock status in these specific situations. The integrity of the base and its locking system remain intact when used and checked correctly.
Importantly, this potential misuse:
- Does not prevent the car seat from being correctly and securely attached to the base if the connection is reset. Quick guide
- Does not affect the underlying locking mechanism, which continues to function as designed
- Does not occur in all cases
Will Maxi-Cosi replace my base?
Yes. All affected customers will receive a replacement at no cost. We are committed to making this process quick and simple. Once you contact us, we will arrange for your replacement base to be sent as soon as possible.
How long will it take to receive my replacement base?
You should expect to receive your replacement base within 3 -5 business days of the submission of your request.
What information do I need to provide to request a replacement?
We kindly ask that you provide your base Serial Number followed by your Full Name, Mailing Address, Phone Number, Email Address, and Language/Country.
Do I need proof of purchase to receive a replacement?
No. We know life with little ones can be busy, so we’ve made this process as simple and seamless as possible for you.
How should I return my original base?
Once your return is processed, you will receive a prepaid shipping label. When your replacement base arrives, you can simply place the original base in the box and send it back to us.
Who covers the cost of shipping & handling for the returns?
We will cover all shipping and handling costs.
My child is currently using the Coral Slide Pro, Pebble Slide Pro, Pearl Slide Pro, or Pearl XL Slide Pro. Can I still use my base safely until I receive the replacement?
Yes. While waiting for your replacement base, it is possible to continue to use the compatible car seats safely by:
Manually double checking the attachment at both the front and back of the car seat to ensure it is properly secured to the base at each installation, rather than relying solely on the visual indicator. The handle at the front of the base can be re-released to reset the attachment if necessary. Quick guide
Installing your Coral Slide Pro or Pebble Slide Pro using the vehicle’s seat belt.
Will my replacement be new or reworked?
A permanent design improvement to prevent this indicator-related misuse has been identified and will be implemented in all future production. As a result, your replacement may be either a newly manufactured product or a reworked unit that has been updated to meet this improved design.
Please be assured that all replacement bases, whether new or reworked, fully meet our safety and quality standards and are completely safe to use. Reworked products will also be clearly marked, so you can easily identify them.
Will my replacement base be compatible with my current car seat?
Yes. All replacement FamilyFix Slide Pro bases will remain compatible with all of the following car seats: Coral Slide Pro, Pebble Slide Pro, Pearl Slide Pro, and Pearl XL Slide Pro.
Can you confirm the issue has been resolved?
Yes. A permanent design improvement to prevent this indicator-related misuse has been identified and is already implemented in all future production. Existing stock is being reworked to incorporate this update.
I have more questions. Who can I contact for support?
Please contact our Customer Care team for further assistance. Supporting you throughout this process is our top priority, and we are here to help. Customer Care phone number: 8081890522