Merlin

Product support

• Download the manual
• FAQ
  How does the flash-fold system work? 

  Merlin’s flash-fold system opens and closes in one smooth motion. Just push to unfold or pull to fold—ready in seconds. 

  Can I fold and unfold Merlin with one hand? 

  Yes. The intuitive design allows you to fold or unfold Merlin easily with one hand. 

  Does Merlin require any assembly? 

  No assembly needed. Merlin arrives ready to use—simply unfold and enjoy. 

  What age range is Merlin suitable for? 

   Merlin is designed for newborns up to 4 years old, offering long-lasting comfort and value. 

  Can my toddler climb in and out independently? 

  Yes. The zip-open side panel lets toddlers enter and exit safely, encouraging independence. 

  Is Merlin safe for overnight sleep? 

  Absolutely. Merlin meets strict safety standards and provides a secure, comfortable sleep environment for overnight use. 

  How compact is Merlin when folded? 

  Merlin folds flat for easy storage and travel, fitting neatly into car trunks and small spaces. 

  Does Merlin fit in a car trunk or airplane overhead? 

  Merlin fits in most car trunks. For air travel, it’s compact enough for checked luggage and comes with a travel bag. 

  Is there a travel bag included? 

  Yes. Every Merlin travel cot includes a premium travel bag for easy portability. 

  Is the mattress included? 

  Yes. Merlin comes with our signature CloudCore mattress for superior comfort. 

  Are the mesh sides breathable? 

  Yes. Merlin’s mesh sides ensure optimal airflow for a safe, comfortable sleep environment. 

  Can I access my child from the side? 

  Yes. The zip-open side panel makes it easy to reach your child without lifting over the top. 

  Are the fabrics removable and washable? 

  No, the fabrics are not machine washable. To keep Merlin fresh and clean, we offer premium 2-in-1 fitted bedsheets as accessories.

  How do I clean the frame and mesh? 

  Simply wipe the frame and mesh with a damp cloth and mild soap—quick and hassle-free. 

  Is Merlin safety certified? 

  Yes. Merlin meets all European safety standards for travel cots and sleep products. 

  What materials is Merlin made from? 

  Merlin is crafted from premium, durable materials including high-quality aluminum, breathable mesh, and organic fabric covers. 

  What accessories are available for Merlin? 

  We offer two sets of premium bedsheets designed to fit Merlin perfectly, sold separately for convenience and style. Our 2-in-1 bedsheets feature a water-repellent side for protection and an organic cotton side for soft, skin-friendly comfort—perfect for every situation. 
• Warnings
  Documents

  Manual Merlin

  Contact information

  Dorel Juvenile Netherlands

  Korendijk 5

  5704 RD Helmond

  The Netherlands

  Tel: +31 (0) 492 578111

• Product specifications

  Child age

  0 - 4 Y

  Child weight

  0 - 18 kg

  Modes of use

  Travel Cot

  Product weight

  11.3

  NEN certified

  EN 1888-1: 2018, EN 16890:2017+A1:2021

• Care & maintenance
  Washing instructions

  Washing frame instructions

  Use a wet cloth

  Washing textile instructions

  Use a wet cloth Check user manual for detailed instructions

  Removable covers​​

  No

  Removable inlay

  No

  Repair

  What do I do if my Maxi-Cosi product needs to be repaired?

  If your Maxi-Cosi product fails due to a manufacturing or workmanship defect, we will either send you a replacement part or make a repair free of charge under our 24-month warranty or Lifetime Warranty. This also covers the cost of shipping. If the product cannot be repaired, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi of the same model and colour.

   

  If that is not available, it will be replaced by the closest model and available colour. If you made your purchase from a Maxi-Cosi authorized dealer, please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team. You’ll need your original purchase receipt and your Lifetime Warranty card if you are claiming under our Lifetime Warranty. If you are claiming under our 24-month warranty, you’ll need your original purchase receipt. Please note that repairs do not extend the warranty.

  What if I need a repair that is not covered under warranty?

  Repairs not covered under warranty include any damage caused by normal wear and tear, accidental damage, malicious damage, negligence, or if you do not follow the guidance set out in the user manual. If you bought the item second-hand you are also unable to claim under warranty.

   

  We’re committed to reducing waste and we want you to enjoy your Maxi-Cosi product for as long as possible. That’s why we offer a repairs service for all our customers. We keep repair costs as low as possible, but prices will vary due to the cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your retailer or from our customer care team here. If the repair exceeds the standard rate you will be notified and asked for your authorization before we’ll proceed. We also sell spare parts, including replacement seat covers, which can help you to enjoy using your Maxi-Cosi product for as long as possible.

  How do I send my Maxi-Cosi in for repair?

  It’s easy to send your Maxi-Cosi for a repair. If you bought it from an authorized dealer, take it back to them. If you bought it via this website, please get in touch with our customer care team.. Remember, if you are claiming the repair under our 24-month warranty, you’ll need to show proof of purchase. If you are claiming it under our Lifetime Warranty, you’ll need proof of purchase and your Lifetime Warranty card, which was sent to you after registration. If you need any additional help with returning an item, contact our customer care team via a channel you prefer, find them here: Contact Us

  How long will my repair take?

  We understand that life without your Maxi-Cosi product could be challenging for you and your family. That’s why we do our best to make repairs as quickly as possible. Our typical turnaround time is 2-3 business days, not including:

   

  • Special order parts, which require 7-10 business days.
  • Transit time, which may vary, depending on the destination.

  In some cases, we can get the repair back to you sooner. In rare cases, it may take longer. If you have returned your Maxi-Cosi product to your retailer for the repair, turnaround times may be longer.
• Product registration & warranty
  Product registration

  We offer a standard 24-month warranty. This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  Register your product online. This way our consumer care team is able to give you the optimal support when you need it.

  Register your product

  Warranty

  What is the warranty on my Maxi-Cosi product?

  When you buy a Maxi-Cosi product from our website or your Maxi-Cosi authorized dealer you can be confident that it will reach you in excellent condition. If not, we’ll put it right straight away.

  We promise that if a Maxi-Cosi product ever fails due to a manufacturing defect or workmanship, it will be repaired or replaced without charge, or a spare part will be sent to you.

  If you have an issue with your Maxi-Cosi, please do get in touch with our customer care team..

  
  

  Our standard 24-month warranty

  This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  What is covered under warranty?

  Our standard warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals.

  What is not covered by the warranty?

  Items not covered under warranty include any damage caused by normal wear and tear, accidental damage, malicious damage, negligence, or if you do not follow the guidance set out in the user manual.

  Examples of normal wear and tear include:

  • Wheels that have worn down through regular use.
  • The natural fading of colours over extended time and use.
  • Damage to the material as a result or daily use, such as rips, burns, holes, or worn patches.

  As part of our commitment to sustainability, we aim to help you extend the lifecycle of your Maxi-Cosi. So if your Maxi-Cosi product is damaged as a result of normal wear and tear or an accident, you can take advantage of our value for money repair service. We also sell spare parts, including replacement seat covers, to help your Maxi-Cosi product continue to be enjoyed for longer.

  *Please note that repairs do not extend the warranty.  

   

  If your Maxi-Cosi product fails due to a manufacturing or workmanship defect, we will either send you a replacement part or make a repair free of charge under our 24-month warranty. This also covers the cost of shipping. If the product cannot be repaired, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi of the same model and colour. If that is not available, it will be replaced by the closest model and available colour.

  If you made your purchase from a Maxi-Cosi authorized dealer, please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team.

  You’ll need your original purchase receipt if you are claiming under our 24-month warranty.

  *Please note that repairs do not extend the warranty.  

  How do I make a claim under warranty on my Maxi-Cosi product?

  If you made your purchase from a Maxi-Cosi authorized dealer please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team.

  If you are making a claim under the 24-month warranty, you’ll need your original proof of purchase.

  Do I need to register my product?

  We offer a standard 24-month warranty. This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  Register your product online. This way our consumer care team is able to give you the optimal support when you need it.

  Register online

• Sustainability
  Materials used

  Product Materials breakdown

  77.5% Steel 0.5% PP 16.5% PA 0.2%POM 5.3% ABS

  Materials used in textiles

  11% Cotton, 89% Polyester

  Percentage of recycled material in packaging (split by packaging types)

  0%

  Percentage of recycled material in the whole product

  0%