See² Plus

Product support

• Download the manual
• FAQ
  What makes See² Plus different from other baby monitors?

  See² Plus combines clear video monitoring with AI-powered CryAssist to help you better understand your baby’s needs. It gives you quick insights into what your baby’s cry might mean—so you can respond with more confidence.

  What does CryAssist actually do?

  CryAssist analyses your baby’s cry and provides immediate insight into what the cry might mean such as hunger, discomfort, fatigue, or fussiness based on AI trained on real babies’ cries.

  Do I need a subscription for CryAssist?

  You get 3 months free. After that, you can choose to continue with a subscription for ongoing access to cry analysis history and personalised insights.

  Can I use See² Plus without the app?

  Yes. You can use the parent unit alone or use the Connected Home app (or both). This gives you flexibility in your daily routine.

  Is installation difficult?

  Not at all. Setup takes just a few minutes through the app. You can place the camera on a shelf, mount it on a wall, or use the optional floor stand.

  Does See² Plus work in the dark?

  Yes. It features 2K video and colour night vision, so you can see your baby clearly during the night without disturbing their sleep.

  From what age can I use See² Plus?

  See² Plus is designed from the very first newborn nights through toddlerhood, giving you reliable monitoring as your baby grows.

  Do I need Wi-Fi for See² Plus to work?

  The parent unit uses a secure FHSS connection that works without Wi-Fi. The app features require Wi-Fi.

  Is the video feed secure?

  Yes. The parent unit uses FHSS technology, and the app uses encrypted connections to ensure your data and video feed remain private.

  Can more than one person monitor the baby?

  Yes. You can share access through the Connected Home app with trusted caregivers, partners, or babysitters.

  Can I add a second camera while keeping the same parent unit?

  Yes. You can pair an additional See² camera with the same parent unit, so you can monitor another child or another room from the same setup.
• Warnings
  Documents

  Manual See2 Plus

  Contact information

  Dorel Juvenile Netherlands

  Korendijk 5

  5704 RD Helmond

  The Netherlands

  Tel: +31 (0) 492 578111

• Product specifications

  Child age

  0 M+

  Modes of use

  Product weight

  0.47

  Battery type

  Lithium

  Power consumption

  Parent Screen: 1949mW/ Camera: 7625mW

• Care & maintenance
  Washing instructions

  Removable inlay

  No

  Repair

  What do I do if my Maxi-Cosi product needs to be repaired?

  If your Maxi-Cosi product fails due to a manufacturing or workmanship defect, we will either send you a replacement part or make a repair free of charge under our 24-month warranty or Lifetime Warranty. This also covers the cost of shipping. If the product cannot be repaired, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi of the same model and colour.

   

  If that is not available, it will be replaced by the closest model and available colour. If you made your purchase from a Maxi-Cosi authorized dealer, please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team. You’ll need your original purchase receipt and your Lifetime Warranty card if you are claiming under our Lifetime Warranty. If you are claiming under our 24-month warranty, you’ll need your original purchase receipt. Please note that repairs do not extend the warranty.

  What if I need a repair that is not covered under warranty?

  Repairs not covered under warranty include any damage caused by normal wear and tear, accidental damage, malicious damage, negligence, or if you do not follow the guidance set out in the user manual. If you bought the item second-hand you are also unable to claim under warranty.

   

  We’re committed to reducing waste and we want you to enjoy your Maxi-Cosi product for as long as possible. That’s why we offer a repairs service for all our customers. We keep repair costs as low as possible, but prices will vary due to the cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your retailer or from our customer care team here. If the repair exceeds the standard rate you will be notified and asked for your authorization before we’ll proceed. We also sell spare parts, including replacement seat covers, which can help you to enjoy using your Maxi-Cosi product for as long as possible.

  How do I send my Maxi-Cosi in for repair?

  It’s easy to send your Maxi-Cosi for a repair. If you bought it from an authorized dealer, take it back to them. If you bought it via this website, please get in touch with our customer care team.. Remember, if you are claiming the repair under our 24-month warranty, you’ll need to show proof of purchase. If you are claiming it under our Lifetime Warranty, you’ll need proof of purchase and your Lifetime Warranty card, which was sent to you after registration. If you need any additional help with returning an item, contact our customer care team via a channel you prefer, find them here: Contact Us

  How long will my repair take?

  We understand that life without your Maxi-Cosi product could be challenging for you and your family. That’s why we do our best to make repairs as quickly as possible. Our typical turnaround time is 2-3 business days, not including:

   

  • Special order parts, which require 7-10 business days.
  • Transit time, which may vary, depending on the destination.

  In some cases, we can get the repair back to you sooner. In rare cases, it may take longer. If you have returned your Maxi-Cosi product to your retailer for the repair, turnaround times may be longer.
• Product registration & warranty
  Product registration

  We offer a standard 24-month warranty. This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  Register your product online. This way our consumer care team is able to give you the optimal support when you need it.

  Register your product

  Warranty

  What is the warranty on my Maxi-Cosi product?

  When you buy a Maxi-Cosi product from our website or your Maxi-Cosi authorized dealer you can be confident that it will reach you in excellent condition. If not, we’ll put it right straight away.

  We promise that if a Maxi-Cosi product ever fails due to a manufacturing defect or workmanship, it will be repaired or replaced without charge, or a spare part will be sent to you.

  If you have an issue with your Maxi-Cosi, please do get in touch with our customer care team..

  
  

  Our standard 24-month warranty

  This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  What is covered under warranty?

  Our standard warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals.

  What is not covered by the warranty?

  Items not covered under warranty include any damage caused by normal wear and tear, accidental damage, malicious damage, negligence, or if you do not follow the guidance set out in the user manual.

  Examples of normal wear and tear include:

  • Wheels that have worn down through regular use.
  • The natural fading of colours over extended time and use.
  • Damage to the material as a result or daily use, such as rips, burns, holes, or worn patches.

  As part of our commitment to sustainability, we aim to help you extend the lifecycle of your Maxi-Cosi. So if your Maxi-Cosi product is damaged as a result of normal wear and tear or an accident, you can take advantage of our value for money repair service. We also sell spare parts, including replacement seat covers, to help your Maxi-Cosi product continue to be enjoyed for longer.

  *Please note that repairs do not extend the warranty.  

   

  If your Maxi-Cosi product fails due to a manufacturing or workmanship defect, we will either send you a replacement part or make a repair free of charge under our 24-month warranty. This also covers the cost of shipping. If the product cannot be repaired, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi of the same model and colour. If that is not available, it will be replaced by the closest model and available colour.

  If you made your purchase from a Maxi-Cosi authorized dealer, please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team.

  You’ll need your original purchase receipt if you are claiming under our 24-month warranty.

  *Please note that repairs do not extend the warranty.  

  How do I make a claim under warranty on my Maxi-Cosi product?

  If you made your purchase from a Maxi-Cosi authorized dealer please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team.

  If you are making a claim under the 24-month warranty, you’ll need your original proof of purchase.

  Do I need to register my product?

  We offer a standard 24-month warranty. This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  Register your product online. This way our consumer care team is able to give you the optimal support when you need it.

  Register online

• Sustainability
  Materials used

  Product Materials breakdown

  BU：ABS/PC：42%，Metal： 13%，Optical glass：8%，Electronic components：22%，Wire & Silicone/Rubber：7%，Auxiliary materials：3%，PP/PBT：5% PU：ABS/PC：28%，Battery：25%，LCD/TP：15%，Metal：10%，Electronic components：12%，Wire/Silicone/Rubber：5%，Optical/Aux materials：5%

  Materials used in textiles

  100% Polyester

  Percentage of recycled material in packaging (split by packaging types)

  Single-sided coated paper - 50%, Single-sided Coated Paper Mounted WF Reinforced Core Fine-flute White-backed Kraft - 100%, Art Paper - 80%, Kraft Paper Mounted A9+ - 100%

  Percentage of recycled material in the whole product

  0%